Refund policy

Your satisfaction is guaranteed. If you are not satisfied with your purchase, you may return it within 30 days from receipt of goods and we will refund the purchase price, less our shipping & handling costs, plus a 20% restocking fee.

You must email info@gutteraccessories.com or call 855-514-7575 and receive a RA# (Return Authorization Number) prior to return shipment. You must accompany the shipment with a copy of your receipt and the issued RA#. Refunds will not be made on returned merchandise received without an issued RA#.

A credit card refund, in-house credit, or check will be issued within 15 days after the return is received. You will be responsible for payment of the return shipping & handling charges. For your protection, we recommend you use UPS or Insured Parcel Post for shipment of returns. We will not be responsible for non-delivery or damage during return shipping. The merchandise must be in re-saleable condition and properly packaged in order to receive a refund. Refunds cannot be processed for items that are returned in poor condition.

It will be the responsibility of the customer to initiate any claims with UPS or other carriers as to items damaged in return shipment. Fabricated items, including hangers, collection boxes and special order items are non-returnable and non-refundable.